Returns and Refunds Policy

Article 13 (Returns)
1 If the delivered product is different from the ordered product or if the delivered product is defective, please contact us by email within 3 days of delivery, attaching a photo showing the specific circumstances and the condition of the product.
2 If we receive the email in the previous paragraph, we will inform you of the return address, so please return the product in the package used for delivery, along with the receipt or purchase certificate (you will be responsible for the shipping fee). We will review the returned product with the seller and inform you of the next steps. Please note that the re-shipping fee will be charged if we resend the product.
3 If you contact us to cancel your order, we will review the returned product with the seller and, if the circumstances for the return are confirmed, we will cancel the credit card payment and, if the payment has already been processed, we will process a refund.
4 Description of the tracking number, loss insurance, and product return
Please make sure to return the item with a tracking number, the product price, and a loss insurance service. Also, please make sure the return slip/invoice says "Product Return" in large letters.